Privacy Policy

Making CRM more rewarding for sales, marketing, and service teams to improve and perform well is the mission of Outfield. Our registered users (“Members”) share their professional identities, engage with other Members, exchange knowledge and insights, post and view relevant content, and find new opportunities. Unregistered viewers (“Nonmembers”) and Members not within your company or team ("Organization") may not view Member's content without Member's explicit action to share it. Members within your Organization may view your content.

Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:

• We protect your personal information and will only provide it to third parties under the following conditions: (1) with your approval or consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our User Agreement or protect the rights, property, or safety of Outfield, its Members and engaged Nonmembers, and the public.

• We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.

This Privacy Policy applies to all Outfield domains, the Outfield mobile applications, Outfield platform technology, and all other Outfield websites, apps, developer platforms, add-ons (e.g. Closers, Closer's Coffee, Fluid Inventory, and RUPL), and other products and services (collectively “Outfield” or the “Services”). We may modify this Privacy Policy from time to time, and if we make material changes to it, we will provide notice through our Service, or by other means so that you may review the changes before you continue to use Outfield. If you object to any changes, you may close your account. Continuing to use Outfield after we publish or communicate a notice about any changes to this Privacy Policy means that you are consenting to the changes.

1. What information we collect

1.1. Data Controllers

Our Privacy Policy applies to any Member or visiting nonmember. If you live in the U.S. or if you live outside the U.S., Outfield controls your information.

The personal information provided to or gathered by Outfield is controlled by Outfield, 1334 Brittmoore Rd, Houston, TX 77043. If you have any concern about providing information to us or having such information displayed on the Outfield services or otherwise used in any manner permitted in this Privacy Policy and the User Agreement (together also referred to as Outfield’s Terms of Service), you should not become a Member of Outfield, visit our websites, apps or otherwise use our Services. We collect your personal information in the following ways:

1.2. Registration

When you create an account with us, you provide us with information (including your name, email address, and password) that we use to offer you a personalized, relevant experience on Outfield.

To create an account on Outfield, you must provide us with at least your name, email address and a password. You can choose to provide further information about yourself during the registration process. We use this information to provide you with more customized services like language-specific profile pages, updates, content, and more relevant material. You understand that, by creating an account, Outfield will be able to identify you by your Outfield profile, and you allow Outfield to use this information in accordance with this Privacy Policy. We may also ask for your credit card details if you purchase certain Outfield services.

1.3. Profile Information

You can add professional details – like your title, company name, and time zone – to your profile.

After you create an account, you may choose to provide additional information on your Outfield profile, such as title, company name, and time zone. With your approval, we may also connect third party services to your account. Providing such additional information enables you to derive more benefit from Outfield.

1.4. Address Book and Other Services That Sync with Outfield

We collect information when you sync non-Outfield content with your account. We use this information to improve your experience. You can remove synced information whenever you'd like.

Outfield makes other tools available to sync information with Outfield, and may also develop additional features that allow Members to use their Outfield account in conjunction with other third-party services. For example, Outfield’s mobile applications may allow you to sync your device’s calendar, email and/or contacts with Outfield.

Any information that you upload or sync with Outfield is covered by the User Agreement and this Privacy Policy. You can remove your information at your convenience using the features Outfield makes available or in accordance with Section 3. You can remove synced information at any time.

1.5. Customer Service

When you contact our Help Center, we collect information to respond to your questions and better serve you.

When you contact our customer support services (e.g. on Outfield’s help center), we collect information that helps us categorize your question, respond to it, and, if applicable, investigate any breach of our User Agreement or this Privacy Policy. We also use this information to track potential problems and trends and customize our support responses to better serve you.

1.6. Using the Outfield Sites and Applications

We collect information when you visit Outfield and use our mobile applications.

We collect information when you use (whether as a Member or a Visitor) the Outfield website applications (for example, Outfield for iPhone or Android), Outfield platform technology, add-ons, or other Services. If you are logged in on outfieldapp.com or another Service or an Outfield cookie on your device identifies you, your usage information and the log data described in Section 1.9 of this policy, such as your IP address, will be associated with your account. Even if you’re not logged into a Service, we log information about devices used to access our Services, including IP address.

1.8. Cookies

We may use cookies to help personalize your Outfield experience.

We may use cookies and similar technologies, including mobile application identifiers, to help us recognize you across different Services, improve your Outfield experience, increase security, and measure use and effectiveness of our Services. You can control cookies through your browser settings and other tools. By visiting Outfield, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy and Outfield’s Cookie Policy.

1.9. Log Files, IP Addresses, and Information About Your Computer and Mobile Device

At times we may collect information from the devices and networks that you use to access Outfield. This information helps us improve and secure our Services.

When you visit or leave Outfield sites or apps (whether as a Member or Visitor) by clicking a hyperlink or when you view a plugin on a third-party site, we automatically receive the URL of the site from which you came or the one to which you are directed. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing Outfield using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up, which we use to show you local information on our mobile or web applications. Most mobile devices allow you to prevent real time location data being sent to Outfield, and of course Outfield will honor your settings.

2. How we use your personal information

At Outfield, we strive to use your information to provide you world-class services in a professional and trustworthy manner.

2.1. Consent to Outfield Processing Information About You

When you join Outfield, you acknowledge that information you provide on your profile can be seen by others in your Organization and used by us as described in this Privacy Policy and our User Agreement.

The personal information you provide to us may reveal or allow others in your Organization to identify aspects of your life that are not expressly stated on your profile (for example, your picture or your name may reveal your gender). By providing personal information to us when you create or update your account and profile, you are expressly and voluntarily accepting the terms and conditions of Outfield’s User Agreement and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy. Supplying to us any information deemed “sensitive” by applicable law is entirely voluntary on your part. You have the right to withdraw or modify your consent to Outfield’s collection and processing of the information you provide at any time, in accordance with the terms of this Privacy Policy and the User Agreement, by changing your account settings or your profile on Outfield, or by closing your respective account.

2.2. Outfield Communications

We communicate with you through email, notices posted on the Outfield websites or apps, and other means available through the Services, including mobile text messages and push notifications. Examples of these communications include: (1) welcome and engagement communications - informing you about how to best use Outfield, performance insights, new features, updates about other Members in your Organization and their actions, etc.; (2) service communications; these will cover service availability, security, and other issues about the functioning of Outfield. These messages will be sent to you based on your profile information and messaging preferences. You may change your email and contact preferences at any time by signing into your account and changing your email settings. You can also opt out of engagement communications. Please be aware that you cannot opt out of receiving service messages from Outfield.

2.3. User Communications

At times communications that you initiate through Outfield may list your name and primary email address in the header of the message. Messages you initiate may also provide the recipient with aggregate information about you.

2.4. Customized Content

We use information that you provide to us to customize your experience and the experiences of others on Outfield.

2.5. Third Parties

Outfield does not sell customer personal information, meaning that we also do not rent, disclose, release, transfer, make available or otherwise communicate that personal information to a third party for monetary or other valuable consideration. We will not disclose personal information without your consent or to carry out your instructions (for example, to process payment information) unless Outfield has a good faith belief that disclosure is permitted by law or is reasonably necessary to: (1) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Privacy Policy or our User Agreement; (3) respond to claims of a violation of the rights of third parties; (4) respond to Member service inquiries; or (5) protect the rights, property, or safety of Outfield, our Members, Visitors, or the public.

2.6. Polls and Surveys

Polls and Surveys may be conducted by Outfield. We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personal information to the third party fulfilling the incentive offer, which will be used only for the purpose of delivering incentives and verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.

2.7. Search

You can search for Members and content in your Organization. For example, you can find places created by other Members within your Organization. We use personal information from Outfield, including Member profiles and Organization content to inform and refine our search service.

2.8. Organizations

Outfield allows you to form private teams called Organizations. If you participate in an Organization on Outfield, or share content, you should be aware that any information you choose to disclose using these services can be read, collected, and used by other Members in that Organization. You may also elect to share such information outside of you Organizations. Outfield is not responsible for the information you choose to submit in these forums.

2.9. Testimonials and Advertisements Placed through Outfield Ads

If you provide any testimonials about our goods or services, with your permission we may post those testimonials you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.

2.10. Compliance with Legal Process and Other Disclosures

It is possible that we may need to disclose personal information, profile information, or information about your activities as a Member or Visitor when required by law, subpoena, or other legal process, or if Outfield has a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce the User Agreement, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or (3) exercise or protect the rights, property, or safety of Outfield, our Members, personnel, or others. We attempt to notify Members about legal demands for their data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. In light of our principles, we may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but do not commit to challenge every demand.

2.11. Disclosures to Others as the Result of a Change in Control or Sale of Outfield

We may also disclose your personal information to a third party as part of a sale of the assets of Outfield or as the result of a change in control of the company, or in preparation for any of these events. Any third party to which Outfield transfers or sells Outfield assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

2.12. Service Providers

We may employ third party companies and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Outfield not to disclose or use it for other purposes. A list of our service providers can be viewed in section 4.6 of our User Agreement.

3. Your Choices & Obligations

3.1. Rights to Access, Correct, or Delete Your Information, Close Your Account, and Manage Third Party Disclosures

You have a right to (1) access, modify, correct, or delete your personal information controlled by Outfield, (2) change or remove your content, (3) export your data, (4) close your account, and (5) manage disclosures of your personal information to third parties. You can also contact our support team at [email protected] for any account information which is not on your profile or readily accessible to you. If you close your account(s) by cancelling your subscription, your information will be retained so you may resume your subscription at a later date. If you close your account(s) by opting to delete your account, your information will be removed from the Service within 24 hours. Outfield only uses your personal data for the reason given at the time of collection and is securely deleted after it is no longer needed.

As part of our Services, we provide you with a number of self-service features at no additional cost within the Outfield software tools, including the ability to access your data, update any incorrect data, download a copy of your data, delete your data, or restrict the use of your data. You can make various choices about your personal data through the Services when you log into your Outfield account. For any other requests about your data that you cannot make through these self-service tools, you can contact our support team at [email protected].

You have the right and opportunity to choose (i.e., opt out) whether your personal information is (1) to be disclosed to a third party or (2) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. For instance, if you have enabled one of our direct integrations with a third party, you have the choice within our self-service tools to disable that integration at any time. You can also contact our support team at [email protected] to opt out of any of our third party service providers, which are described in section 2.12 of this privacy policy, or opt out before your personal information is used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you.

Please note: Information you have shared with others or that others have copied may also remain visible after you have closed your account or deleted the information from your own profile. In addition, you may not be able to access, correct, or eliminate any information about you that other Members copied or exported out of Outfield, because this information may not be in our control.

3.2. Data Retention

We retain the personal information you provide while your account is in existence or as needed to provide you services. Outfield may retain your personal information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Members, prevent fraud and abuse, or enforce this Privacy Policy and our User Agreement. We may retain personal information, for a limited period of time, if requested by law enforcement.

Outfield may retain user usage information of our Services for up to 5 years after it was created to provide support-related reporting and trend analysis in order to understand and improve our Services. However, we delete closed account data consistent with Section 3.1.

We may store data of users from third party sources under the condition that it is permitted by the users and the holder of such information. Outfield Services will ask for the user's consent before storing such data on an Outfield account. At any time users have the ability to remove such data from their account.

3.3. Your Obligations

As a Member, you have certain obligations to other Members. Some of these obligations are imposed by applicable law and regulations and others have become commonplace in communities of like-minded Members such as Outfield:

• You must, at all times, abide by the terms and conditions of the current Privacy Policy, User Agreement, and other policies of Outfield. This includes respecting all intellectual property rights that may belong to third parties, such as trademarks or copyrights.

• You must not upload or otherwise disseminate any information that may infringe on the rights of others or which may be deemed to be injurious, violent, offensive, racist, or xenophobic, or which may otherwise violate the purpose and spirit of Outfield and its community of Members.

• You must keep your username and password confidential and not share it with others.

Any violation of these guidelines or those detailed in our User Agreement or elsewhere may lead to the restriction, suspension, or termination of your account at the sole discretion of Outfield.

3.4 General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new European privacy regulation which replaces the EU Data Protection Directive called Directive 95/46/EC. The GDPR aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection law. We are big fans of GDPR here at Outfield because we think it gives individuals important rights over their data. Outfield is committed to always operating in the best interests of our customers and this includes compliance with GDPR. Outfield's policy regarding GDPR compliances can he viewed at https://www.outfieldapp.com/gdpr

3.5 California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) is a U.S. law enacted in the State of California effective beginning January 1, 2020. In general, the CCPA expands the privacy rights of California citizens and requires certain companies to comply with a range of data protection requirements including:

• The consumer’s right to receive a copy of the specific personal information collected about them during the 12 months prior to their request;

• The consumer’s right to know a business’s data collection practices, including the categories of personal information it has collected, the source of the information, the business’s use of the information, and to whom the business disclosed the information it has collected about the consumer;

• The consumer’s right to have such personal information deleted (with exceptions);

• The consumer’s right to know the business’ data sale practices and to request that their personal information not be sold to third parties;

• A prohibition on businesses on discrimination for exercising a consumer right; and

• An obligation on businesses to notify a consumer of their rights.

Outfield customers that produce and store personal information are considered "Businesses" under the CCPA. Businesses have the predominant responsibility for ensuring that their personal data processing is compliant with relevant data protection law, including the CCPA. Outfield is considered a "Service Provider" under the CCPA and shall collect, access, maintain, use, process and transfer customer personal information and their end-users solely for the purpose of performing our obligations under Outfield's existing agreement(s); and, for no commercial purpose other than the execution of such obligations and development of Outfield's Services. Outfield is committed to always operating in the best interests of our customers and this also includes compliance with the CCPA. As such, Outfield addresses data protection requirements throughout this Privacy Policy, our User Agreement, Security Page, GDPR Page, Cookie Policy as well as data portability and deletion features in the Outfield web app.

Also, as described in section 2.5, Outfield does not sell customer personal information, meaning that we also do not rent, disclose, release, transfer, make available or otherwise communicate that personal information to a third party for monetary or other valuable consideration.

4. Important Information

4.1. Minimum Age

As described in Section 2.3 of the User Agreement, persons must be of Minimum Age to use Outfield. The minimum age is sixteen.

4.2 EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework (DPF)

Outfield complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Outfield has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Outfield has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Data Processed: Outfield provides software tools that our customers use to operate aspects of their businesses. These include tools for customer relationship management, field sales, field marketing, and data analytics among others. In providing this software, Outfield processes data our customers submit to our services or instruct us to process on their behalves. While Outfield's customers decide what data to submit, it typically includes information about their prospects, sales leads, and customers, such as contact information.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Outfield commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Outfield at: [email protected].

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Outfield commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you. If neither Outfield nor our dispute resolution provider resolves your complaint, you may have the possibility to engage in binding arbitration. Please visit the following link for additional information on binding arbitration: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

Outfield adheres to the DPF principles for onward transfers of personal data to third parties and remains liable for damages caused by third parties under the DPF unless Outfield did not cause the event giving rise to damage. The U.S. Federal Trade Commission has jurisdiction over Outfield’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

4.3. Security

We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry leading security practices such as 2048 bit industry standard SSL, encrypted passwords, and token based authentication for the API (used by the Outfield mobile apps to access the data). To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and application data is automatically backed up as part of the deployment process on secure, access controlled, and redundant storage. For more information on Outfield security, view our security page.

4.4. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide notice to you on the Services or by some other means, such as email. Please review the changes carefully. If you agree to the changes, simply continue to use our Services. If you object to any of the changes to our terms and you no longer wish to use Outfield, you may close your account(s). Unless stated otherwise, our current Privacy Policy applies to all information that Outfield has about you and your account. Using Outfield after a notice of changes has been communicated to you or published on our Services shall constitute consent to the changed terms or practices.

Contact

If you have any questions or feedback, please reach out to our support team by email at [email protected].